Policies

*NEW* CREDIT CARD ON FILE

We require a credit card on file to schedule any color appointment. We require at least 24 hours notice to CANCEL OR MAKE ANY CHANGES to an appointment. In the case that 24 hours notice is not given for a cancellation /rescheduling, your credit card will be charged 50% of the service that was scheduled. NO CALL/NO SHOWS will be charged 100% of the service that was scheduled. If no shows continue to be an issue, you may be asked to put down a deposit for your service, or you may not be able to book any additional services in the future.

As a courtesy, 24 hours prior to your appointment you will receive a confirmation text that you will need to reply “C” to. We will also attempt to call you and leave a voicemail. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/canceled appointments and the cancellation fee. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment that was booked months ago. Please note, texts and emails are NOT an acceptable way to communicate a change to your appointment. Please call the salon only.

When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our stylists are paid strictly by commission so when there is a last minute gap in their schedule they are not able to make money. Our goal is to always provide the most stable environment for both our staff and clients.

CANCELLATION POLICY

We ask that you call us at least 24 hours in advance if you need to cancel your appointment. If you cancel less than 24 hours prior to your scheduled appointment, you will be required to pay 50% of the service. If this happens on more than one occasion you may be asked to make a 50% deposit for all future appointments. We ask that if you do need to cancel or change your appointment, to please call or text the salon only. Emails or texts to your stylist are not acceptable.

On occasion, our team members may not be available for your appointment due to sickness or family emergencies. In those cases, we will do our best to find you another team member at your scheduled time or reschedule you with the same team member.

LATE ARRIVALS

If you are more than 10 minutes late, your appointment will more than likely need to be rescheduled. Please call us as soon as possible so that we might explore our options. Your stylist reserves the right to cancel or alter your appointment if you are more than 15 minutes late.

GRATUITIES

Gratuities are greatly appreciated and can be left in the form of cash, or as a separate line item on your credit card slip.

WALK-INS

We welcome walk-in guests whenever our schedule allows; therefore reserved appointments are highly recommended.

CONFIRMATION CALLS

As a courtesy, we attempt to call the day before and confirm your appointment. However if we are unable to call or reach you, please understand that it is your responsibility to take note of your appointment dates and times to avoid late arrivals and missed appointments. We also offer text and email reminders through Demand Force.

RE-DOS FOR HAIR SERVICES

Requests for a re-do must be made within 72 hours of the initial service and must be scheduled with the same team member.

PRODUCT RETURN POLICY

All makeup sales are final. Aveda does not allow returns on makeup products. Aveda does not take returns on skin care unless you can prove an allergic reaction. All other products carry a 30-day grace period during which they can be exchanged for store credit.

FEES

All fees for services rendered are expected upon completion of services. We will be happy to discuss all individual charges and fees during the consultation period at the beginning of your service. All extensions services require a 50% deposit.

PAYMENT

We do accept Visa, MasterCard, Discover, American Express, or cash.

PRIVACY POLICY

Your personal information is confidential. We will never share, rent or sell your personal information with third parties.