Effective May 1, 2022, Altitude Salon will now require a credit card on file to schedule any color appointment. We require at least 24 hours notice to CANCEL OR MAKE ANY CHANGES to an appointment. In the case that 24 hours notice is not given for a cancellation /rescheduling, your credit card will be charged 50% of the service that was scheduled. NO CALL/NO SHOWS will be charged 100% of the service that was scheduled. If no shows continue to be an issue, you may be asked to put down a deposit for your service, or you may not be able to book any additional services in the future.
As a courtesy, 24 hours prior to your appointment you will receive a confirmation text that you will need to reply “C” to. We will also attempt to call you and leave a voicemail. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/canceled appointments and the cancellation fee. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment that was booked months ago. Please note, texts and emails are NOT an acceptable way to communicate a change to your appointment. Please call the salon only.
When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our stylists are paid strictly by commission so when there is a last minute gap in their schedule they are not able to make money. Our goal is to always provide the most stable environment for both our staff and clients.
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!